Shipping policy

Our objective is to process all orders within 1 to 3 working days. However, if your order is required before a certain date please contact us.

Once an order has been dispatched, you should receive it within the following time frame;

• Metropolitan Auckland; 1 -2 business days
• North Island- Non Rural; 2 – 3 Business days
• Rest of New Zealand-Non Rural; 3 – 4 business days
• Rural Deliveries; 3 – 6 business days

If you have not received your order within the time frame specified above, you must contact us immediately at orders@econest.co.nz.

EcoNest Limited sends all orders using track and trace methods. If you choose to have an order sent out ‘No Signature Required’ or instructions to leave, then the order will not be covered by insurance and will not be replaced or reimbursed in the unlikely event of lost or damage.

All orders will be sent out to the shipping address that you confirmed at the time of ordering. It is your responsibility to ensure that delivery information is accurate and complete. If you are unsure of the correct address format please consult New Zealand Post or http://www.nzpost.co.nz/sending-within-nz/how-to-address-mail/standards-guides